Telephone: 0203 576 3685 or 01925 983 569
To get started, please email or call us to discuss your specific requirements.
We are available to assist you 24 hours a day via email and 9am-5pm 7 days by phone .
📧 Email: removemybitumen@gmail.com
đź“ž Phone: 01925 983 569 or 0203 576 3685
Once you've made contact, you’ll be asked to send us sample images of your parquet flooring blocks. These images help us determine the best method for cleaning and restoration.
đź“© Email your images to: removemybitumen@gmail.com
We specialise in not only cleaning, but also sales of parquet flooring, and in most cases, clear images are all we need to provide an accurate assessment.
After reviewing your images, we will provide you with a no-obligation quotation tailored to the work required.
If you’re happy with the quotation and would like to proceed, you will need to arrange for the collection and delivery of your parquet blocks.
We will include full delivery and courier instructions in the quotation and also make them available here for your reference.
Proper preparation of your pallet ensures safe and efficient transport. Please follow the steps below to make sure your parquet blocks are securely packed and ready for collection.
If you don’t have a suitable surface at home, we recommend booking a timed collection with your chosen courier. This allows you to place the pallet on the street, pavement, or roadside shortly before collection, ensuring it’s ready and accessible.
🔄 Tip: Give yourself enough time to stack and wrap the pallet before the transport arrives.
Once packed, use shrink wrap or pallet wrap to secure the blocks or boxes to the pallet.
This prevents movement during transit and protects the flooring from dirt or moisture.
Once your parquet flooring has been loaded onto the pallet—either boxed or stacked—it’s essential to secure it properly for transport. Proper wrapping ensures your flooring arrives safely, intact, and protected throughout the journey.
To ensure a smooth collection process, the pallet must be positioned in an accessible location where it can be moved safely by the courier using a manual pallet truck (trolley).
These solid surfaces allow the courier’s pallet truck to move the loaded pallet from your property to the vehicle’s tail lift.
🛠️ You may need to assist the driver by gently pushing the pallet while the courier pulls the trolley. This is normal and helps prevent delays.
Important: A pallet truck cannot operate on soft, uneven, or unstable surfaces. If you do not have a suitable area, please consider booking a timed collection and placing the pallet on a pavement or roadside shortly before pickup. This reduces the time your flooring is left unattended in a public space.
If you're forced to leave your pallet outside overnight, cover it with a waterproof sheet or tarpaulin to protect against rain or snow. Under normal weather conditions, the blocks will be fine overnight.
If using a local courier or “man & van” service (many are available on eBay or courier sites), you may pack your parquet flooring into strong refuse sacks in 1m² bundles. These can be lifted directly into the van, eliminating the need for palletisation.
If you're based within approximately 2 hours of our location, we may be able to personally collect the parquet blocks.
This service will still incur a transport cost, but it does not require a pallet.
Please pack the blocks in strong refuse sacks that can be easily carried to our vehicle. Once your flooring is restored, we’ll arrange for re-delivery to your location.
Once your pallet or parcels are collected by courier, they typically arrive at our premises within 2–4 working days.
Upon arrival, we will begin work on your parquet blocks as per your quotation.
The estimated lead time will be stated in your original quote. Please note this may vary if we encounter any unforeseen issues with your flooring.
Once the restoration work is complete:
The return courier cost will be outlined in your original quotation and included in the final invoice. Alternatively, you may arrange your own courier for collection.
đźšš The return process is similar to the collection.
The driver will deliver the pallet as close to your property as possible.
You will be responsible for unloading the pallet and disposing of it afterward.
Customer-Arranged Collection & Delivery (Recommended)
We strongly recommend that you book your own collection and return delivery wherever possible.
By arranging transport yourself, you remain in full control of the following:
- Collection and delivery dates and times
- Choice of courier or transport service
- Any specific handling instructions or requirements
This flexibility ensures your pallet is collected and returned on your schedule, reducing the chances of delays or missed deliveries.
If you choose this option, we will provide you with our full workshop address and any relevant details required for the booking.
For any further guidance or clarification, please feel free to contact us directly—we're always happy to help.
📧 Email: removemybitumen@gmail.com
If you decide to arrange your own collection and re-delivery (which we recommend), we’ll provide you with clear, step-by-step instructions on how to book the courier. The process is straightforward, and we’re here to assist if needed.
You’ll receive:
Booking your own courier is easy—and it gives you full control over collection and delivery times.